Week 1 EOC: Great Customer Service

I have never really experienced great customer service. There was a time when a group of friends and myself had dinner at TGI Fridays. The waiter was very knowledgeable of current promotions in the restaurant and the menu. He made us feel comfortable by making sure our drinks stayed refilled and smiled every time we made certain requests, like asking for hot sauce, a cleaner spoon. Other than that, the food was delicious but our dining experience was quite normal. As a waiter or anything in customer service you’re supposed to smile and address certain people by Sir or Ma’am. I felt as if he could have taken it further. For example he had talked the whole time, displaying how well he knew his job but did not extend any request for questions. His attitude said to me, “I think I have covered everything you need to know so there will be no need for questions.” He also didn’t pack our leftovers, he handed us our doggy bags and left without a word.

Another one of my favorite restaurants is the Cheesecake Factory. Amazing. I only go there for one thing, Cajun chicken and shrimp jambalaya. Dining in this restaurant is awesome. You can bring your crying babies, old nagging clients, or just get drunk, responsibly, with friends. It is relaxing, noisy but with a perfect pitch. The servers there are very humble and they love cracking jokes and sharing a little piece of who they are with you. One thing ruined that whole dining experience for me. Veins in my shrimp. Apparently the chefs there aren’t happy behind the kitchen. I have complained about this incident twice and have not returned in six months.